Privacy Policy

Last updated: March 2025  ·  Registered in England & Wales

1. Who We Are

Six C’s Care Agency is a care provider registered in England and Wales, with our registered office at:

Six C’s Care Agency Ltd 18 Glen Mount, Morley, Leeds, England, LS27 9HH
Email: info@6cscareagency.co.uk
Website: 6cscareagency.co.uk

We are the data controller for personal data collected through this website. We are committed to protecting your privacy and handling your data transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

Information you provide directly

  • Full name, email address, phone number
  • Home address or location details (where relevant to care enquiries)
  • Details of care needs submitted through enquiry or contact forms
  • Job application information (CV, employment history, qualifications)

Information collected automatically

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages visited, time spent on site, referral source
  • Cookie and tracking data (see our Cookie Policy)

Special category data

If you contact us about care services, you may share health or care-related information. We treat this as special category data and handle it with the highest level of protection under UK GDPR Article 9.

3. How We Use Your Data

We process your personal data for the following purposes and on the following lawful bases:

  • Responding to care enquiries — Legitimate interests / pre-contractual steps
  • Providing or arranging care services — Performance of a contract
  • Processing job applications — Pre-contractual steps and legitimate interests
  • Sending service-related communications — Contract performance
  • Marketing communications — Consent (you may withdraw at any time)
  • Improving our website and services — Legitimate interests
  • Complying with legal or regulatory obligations — Legal obligation

4. Who We Share Your Data With

We do not sell your personal data. We may share it with:

  • Care coordinators and support staff involved in delivering your care
  • IT and website service providers (hosting, email platform, analytics)
  • Regulatory bodies such as the Care Quality Commission (CQC) where required
  • Law enforcement or courts where legally required

Any third parties we work with are bound by data processing agreements and may only process your data on our instructions.

5. International Transfers

Some of our third-party tools (such as Google Analytics) may transfer data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).

6. How Long We Keep Your Data

  • Enquiry and contact form data: 12 months from last contact
  • Care service records: 7 years from end of service (or as required by regulation)
  • Job application data (unsuccessful): 6 months, unless you consent to longer retention
  • Website analytics data: As set by tool provider (typically 14 months for GA4)
  • Marketing consent records: Until consent is withdrawn + 12 months

7. Your Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — request deletion of your data where we no longer have a lawful basis to hold it
  • Restriction — ask us to restrict processing in certain circumstances
  • Portability — receive your data in a commonly used, machine-readable format
  • Objection — object to processing based on legitimate interests or for direct marketing
  • Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at info@6cscareagency.co.uk. We will respond within one calendar month.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office Website: ico.org.uk
Helpline: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This includes encrypted data transmission (SSL/TLS), access controls, and regular review of our data handling practices.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date. For significant changes, we will take reasonable steps to notify you directly.

13. Contact Us

Six C’s Care Agency Ltd18 Glen Mount, Morley, Leeds, England, LS27 9HH
Email: info@6cscareagency.co.uk
Website: 6cscareagency.co.uk